SPA POLICIES & ETIQUETTE

Spa Environment: The spa is a place to escape from everyday responsibilities. For consideration of all clients, please silence all cellular phones before entering the spa. Thank you in advance for speaking softly while within the spa. We request that children be brought to the spa ONLY when they have a scheduled appointment. All children under 16 must be accompanied by an adult those under 18 years of age must have a signed parental consent form.

Your Comfort: This is your time and you should enjoy your experience to the fullest. Whether it is the room temperature, the amount of massage pressure, or volume of music, just tell us. If you feel you would be more comfortable served by another team member, please let us know. We are a team of professionals and are pleased to have our clients work with all team members and staff. Please feel free to share with us how we can better serve you.

Service and Satisfaction: In the event that you are not satisfied with your service, we ask you to please contact us within 7 days of that service. We would like every opportunity to meet and exceed your expectations, as we value you as a client.

Cancellation Policy: In order to provide you and other clients with excellent customer service and access to appointments, we have a 24–48-hour cancellation policy. Kindly review the cancellation information below. Please note that by booking an appointment, you are accepting the conditions of our cancellation policy. We do require a credit card to reserve an appointment.  Any service over $20 require a 50% fee of the services scheduled. We do understand that unavoidable situations do occur, we will do our best to work with you in the case of an emergency. Please allow 24-48 hours’ notice to cancel any single scheduled service. 50% of scheduled service fee will be applied in the absence of adequate notice for cancellations or no call no show. We greatly appreciate your business and compliance with our policies.

No Show Policy: First time no call, no show will result in 50% of service. Second time no call, no show will result in 100% of the service.

Tardiness Policy: Please arrive 10 minutes prior to your scheduled appointment. We understand that sometimes being late is unavoidable. However, depending on circumstances, we may be forced to shorten or reschedule your service. Clients who arrive late will be charged in full for their scheduled session, but may receive an abbreviated session. For example, if you scheduled an hour session and arrive 15 minutes late, you will be charged for that hour session but will only receive 45 minutes of treatment for that session, including consultation and changing time.

Gratuity Policy: Gratuity is not included in the price of service or spa packages. Customary tipping runs 15% to 20% but is, of course, at your discretion. You may tip the therapist in the room or upon check out at the front desk with cash or credit card.

Returns: All products and gift card sales are final and non-refundable.